Ubada Mahmood

Ubada Mahmood

16 Watercliffe Rd. Etobicoke, ON M9W4E6

647-709-0476 | ubada225@gmail.com

EDUCATION

Business Administration, Advanced Diploma: Humber College, Toronto, ON — Sep 2021 to May 2024

High School Diploma: Kipling CI, Toronto, ON — Sep 2014 to June 2018 [Complete]

SKILLS

·         Able to listen and communicate written/orally.

·         Friendly and able to de-escalate situations with good customer service.

·         Able to work in a fast paced environment.

·         Active listening and good research/reading comprehension skills.

·         Quick learner, adaptable to new changes/multitask using computer software.

·         Strong analytical, problem solving, and decision making skills

·         Ability to work under pressure and problem solve as a team player

·         Catering sound judgement/analytical skills to proper decision making

·         Attention to detail, data collecting, completing analysis/reports

WORK EXPERIENCE

Contact Centre Support Intern: May 2022 to Aug 2022

Toronto General Hospital (UHN), Toronto, ON.

·         Attend education and training sessions for using the new hospital “Epic” and HIM online systems.

·         Answering phone calls at contact center and resolving issues. Escalating tickets with standard procedures.

·         Partner with HIS Education & Training team

·         Provide technical phone support to UHN staff, physicians, learners, and researchers

·         Regular communication for technical issues, customer complaints, and ticket quality.

Store Standards Associate: Sep 2019 to Dec 2019

Walmart Canada, Toronto, ON.

·         Ensuring good customer service and adequate cleanliness standards

·         Clearing shopping carts from parking lot and store perimeter.

·         Assisting customer carry outs and verifying receipts for the merchandise

·         Zoning the fixture room. Using a baler to create cardboard bales safely.

Stock Associate: Apr 2019 to June 2019

Lowes, Toronto, ON.

·         Being friendly and professional, and responding promptly to customer and associate needs.

·         Acquiring freight and distributing it to the correct department within the store.

·         Ensuring skids are stocked in appropriate locations within departments.

Order Picker: July 2018 to Sep 2018

NuLife Medical & Surgical Supplies Inc.

·         Picking and organizing time-sensitive orders at the warehouse with accuracy.

·         Monitoring stock and ensuring warehouse daily/monthly goals are met.

Shrink wrap products to pallets and following safety procedures for packaging