Jevin Mathew

Summary

A dedicated and driven Business Administration and Marketing graduate with experience in customer service, sales, marketing, administration and management. Skilled in team building, time management and creating positive customer experiences. Well-versed in various software and tools, including Microsoft Office, Adobe Photoshop and Premiere, and RStudio. Proven ability in analytical thinking and effective communication.

Experiences

Experiential Projects
Brock University

·        Successfully led and collaborated with diverse team members for experiential industrial research projects.

·        Conducted marketing analysis by analyzing marketing strategies and consumer behaviors using quantitative and qualitative analysis methods.

·        Managed project timelines and resources efficiently to ensure successful completion of projects.

·        Achieved a high success rate of 80%+ marks in completing research projects

·        Developed effective strategies for analyzing and interpreting consumer behaviors to inform marketing decisions and demonstrated strong attention to detail in all research projects, ensuring accurate and reliable results.

·        Successfully created a blog for a marketing project, demonstrating strong proficiency in website design and development while demonstrating exceptional writing skills.

Public Service and Administrative Assistant                                                  April 2023- Present

Thorold Public Library

·        Proficiently managed and provided reference and reader’s advisory services to patrons, enhancing their library experience and promoting a positive image of the library.

·        Utilized expertise in operating the Integrated Library System (Evergreen) to accurately input data, manage circulation services, and maintain an organized collection of library materials.

·        Demonstrated meticulous attention to detail in shelving, shelf-reading, and shifting materials, ensuring efficient access to resources and a tidy library environment.

·        Efficiently managed administrative tasks, including handling daily mail, processing library materials, and coordinating interlibrary loan procedures, contributing to the smooth functioning of library operations.

·        Demonstrated strong organizational and clerical skills in performing tasks such as typing, photocopying, filing, and maintaining photocopy equipment, enhancing the efficiency and effectiveness of administrative processes.

·        Proficiently utilized Microsoft Excel for data management Microsoft Planner for task organization, and Canva for creative designing, therefore, enhancing productivity and streamlining daily tasks.

Top of Form

Customer Experience Associate                                                          November 2020- May 2021

TD Bank Canada Trust, St. Catharines

·        Understood and determined customer needs, connected personally with them to advice opportunities and recommend solutions specific to those needs while exercising discretion in confidential matters

·        Processed financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures and industry regulations while following code of conduct and ethics.

·        Responded and resolved customers’ concerns using H.E.A.T strategy to maintain positive environment

·        Accomplished assigned goals and business objectives by marketing banking products and solutions thereby completing business processes in a timely and accurate manner

·        Helped build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Shift Manager                                                                                                     ​October 2017 – April 2019

WENDY’S, Ontario

·          Trained and reinforced food safety procedures to Crew Members and made sure all food safety procedures are executed according to Company policies and health/sanitation regulations and took corrective actions.

·          Monitored tasks performed by Crew Members daily to ensure product Quality, Service and Cleanliness and conducted timely performance reviews about staff performance and acquired maximum crew efficiency. Managed 11-15 employees daily, providing excellent service and utilizing maximum efficiency from the crew.

·          Executed established cost control systems.  Monitored labor usage against sales readings and took corrective action where necessary.  Monitored food and paper usage to minimize waste. Assists in accurately reporting results and controlling cash.

·          Balanced cash and completed balance sheets, cash reports and related forms and reported it to both General Manager and District manager daily and weekly.

·          Assisted (including interview) with boarding 10+ new employees.

·          Performed routine clerical tasks such as mailing, filing and scanning.

·          Resolved customer complaints and issues.

Education

Honors Bachelor of Business Administration and Marketing (Honors)          Sep 2019 – Oct 2022

Brock University, St. Catharines, ON

Relevant Courses:

​•Internet and Social Media Marketing    •​Management of Information Systems and Technology

​•​Consumer Behavior                             •​Corporate Finance

​•​Marketing Analytics and Intelligence    •​Entrepreneurship

•​Marketing Research                             •​ Managerial and Business Econometrics

Diploma- International Business.                                        September 2014 –  August 2016

Centennial College, Toronto, ON

Relevant Courses:

•​Marketing                                •​Human Resource Management          ​​•​International Financial Institution

​•​International Marketing          ​•​International Communications          ​•​Global Logistics

•​ ​Custom Procedures ​                ​•International Trade Research ​            •​Operations Management                ​•​Accounting                               •​Corporate Social Responsibility

Volunteer Experience

Career Fair Event​                                                                                                        February 2015

Centennial College, Scarborough, ON

·        Assisted organizers to promote career fair event and helped delegates.

·        ​Enhanced team work for well-being of event.

Extra-curricular Experiences

·        Represented as rapporteur for UN mock conference conducted among Peevees Group of School in Riyadh, Saudi Arabia.

·        Volunteered in Leadership training and development programs.

·        Team Captain of school soccer club team.

Certifications

·        Google Ads Display Certification

·        SEO Foundations

·        Marketing Strategy: SEO Content Writing

·        Canva Web Designs and Digital Design Projects

·        Introduction to Graphic Design: Photoshop, Illustrator & InDesign

·        Salesforce for Marketers

·        Digital Marketing Tools: Creating a Marketing Campaign from Start to Finish

·        Marketing Copywriting for Social Media

·        Graphic Designing Foundations Layout and Composition

·        Word Press Essential Training

·        Quick Books Essential Training.

·        HubSport CRM

Special Skills

·        Highly skilled leader with skills in delegating tasks, team building, analytical thinking and creating positive experiences.

·        Well versed in​ Microsoft Office (MS Word, MS planner MS Power Point, Excel, Access), SQL, JAVA, RStudio, Google Suite.

Skilled with Adobe Photoshop, Premiere Pro, Light room