Uthira Ravichandran

Uthira Ravichandran
ASSISTANT MANAGER – CREDIT CARD OPERATIONS
Oakville, ON | +1 (437) 848 9040 | uthravi2031@gmail.com
Summary
Dedicated professional with experience in Banking and Customer Service environment. Proven track record in executing transactions accurately, enhancing customer service, and streamlining processes. Adept at providing exceptional customer service by offering valuable product related advice and resolving inquiries. Collaborative team player who actively effectively communicates with colleagues and customers. Proficient in Microsoft Office suite and data analytics tools.
Experience
HEB | Partner/ Representative 2022-2023
• Expertly maintained the freshness and quality of produce items by regularly inspecting, sorting, and
rotating stock according to the store’s guidelines.
• Pleasantly greeted customers and provided prompt & courteous service.
• Proficiently arranged and maintained attractive produce displays, utilizing creative merchandising
techniques to highlight seasonal items.
• Provided exceptional customer service by assisting customers with product inquiries, locating
items, and offering cooking or preparation suggestions for produce items.
• Ensured the cleanliness and organization of the produce department, adhering to sanitation and
safety standards.
RBL Bank Ltd | Assistant Manager 2017-2018
• Proficiently processed credit card insurance applications data using Microsoft Excel, ensuring
accuracy and compliance with internal and industry regulations.
• Acted as a key point of contact for all insurance partners, to streamline documentation ensuring a
seamless application process and experience for customers.
• Provided exceptional customer service by addressing policy related inquiries promptly, resolving
issues, and fostering positive relationships to enhance customer satisfaction.
• Diligently reconciled high-value daily account-related transactions, ensuring meticulous verification
of premiums received, commissions paid, and financial transactions.
• Implemented rigorous reconciliation protocols, maintaining a high level of accuracy in financial
records, and ensuring alignment with actual transactions.
• Proactively identified operational issues and implemented solutions, optimizing application
processing, and improving operational efficiency.
• Introduced automation and digital solutions to enhance efficiency, reduce processing time, and
minimize errors, resulting in improved overall productivity.
• Effectively facilitated the processing of credit card applications for newly introduced Bancassurance
products, resulting in a substantial revenue increase exceeding $200,000.
• Prepared comprehensive financial reports, detailing revenue from insurance sales, commissions
earned, and other key metrics, contributing to informed decision-making and regulatory
compliance.
RBL Bank Ltd | Executive Trainee 2016-2017
• Executed Branch Operations Procedures, including issuing cheque books, demand drafts,
processing deceased claims, and managing account freeze/unfreeze and closures, ensuring
adherence to policies and procedures.
• Managed relationships with insurance partners and internal stakeholders, gaining familiarity with
end-to-end policy issuance.
• Actively participated in meetings, team initiatives, and projects, providing valuable contributions
and fostering positive relationships with colleagues and stakeholders.
Skills & abilities
Customer Service & Operations:
o Accurate Transaction Execution
o Customer Relationship Management
o Process Improvement
o Excellent Organization skills
o Strong communication skills
Financial Expertise:
o Strong understanding of Finance and Banking Principles
o Financial Analysis
o Financial Modeling
o Accounting
Data Analysis & Tools:
o Microsoft Office – Word, Excel, PowerPoint, Outlook
o Databases – MySQL, Oracle SQL
o Tableau & Power BI
Education
University of Texas at Austin, Post Graduate Diploma in Data Science
Major: Data Analytics
Graduation: 2022
Microsoft, Microsoft Office Specialist – Excel Expert (2019)
Year Obtained: 2021
SASTRA University, Master of Business Administration (MBA)
Major: Finance
Graduation: 2016