Yuen Man Yim

PROFESSIONAL SUMMARY

SKILLS AND HIGHLIGHTS
Phone: 416-799-2939 samanthayim24@gmail.com
Experienced professional with a strong passion for digital marketing. Complemented by over 6
years of customer service expertise, 4 years in digital and traditional marketing. Successfully
administered business operations for over 3 years. Achieved notable results, including amassing
over 300 followers on Xiaohongshu. Fluent in English, Cantonese, and Mandarin.
.  Managed and executed successful digital marketing campaigns across various platforms.
.  Created visually appealing graphic designs and multimedia content to enhance marketing efforts.
.  Capable of managing, training, and motivating others.
.  Ability to plan, organize, and execute time-sensitive tasks, projects, and events with attention to detail.
.  Able to multi-task in a fast-paced environment.
.  Proficient team player with strong communication and problem-solving skills.
.  Extensive knowledge of Microsoft Office Suite, Excel, Instagram, Xiaohongshu, Micros POS, and Adobe
Photoshop. Certificate of Marketing

IAP Career College
EDUCATION
Bachelor of Commerce Degree in Hospitality and Tourism Management Minor in Professional Communication
Ryerson University- Ted Rogers School of Management
February, 2024 September 2016 – July 2020

October 2022-Present
York Region Transit

Control Center Inspector
WORK EXPERIENCE
.  Ensures equipment are working properly and receiving proper usage by contractors
.  Utilizes ITS equipment to ensure service quality, schedule adherence, and records management
.  Monitor and measures effectiveness and accuracy of all ITS equipment including vehicular GPS and CAD/AVL
.  Performs specific tasks in the transit control centre, including electronic service monitoring for planned and

unplanned detours and road closures, headways, missed trips, delayed starts, open runs, and off- route buses
.  Monitor Mobile Forms by contractors and verifies issues with contractors
.  Unitizes TMS equipment to ensure quality service performance and contract management, in conjunction with

TMS unit and the Service Planning section
.  Monitors and ensures contractor compliance related to route schedule, changes to timetables and routing

adjustments, and schedule adherence of entire transit system and performs random checks
.  Utilizes ITS equipment, such as Mobile Statistics, to track, report, and analyze vehicle locations; obtains automatic

passenger count information and other service-related information
.  Provides support/ back up for the Enforcement Dispatcher, on- street inspector, York Region Police (YRP),

Customer Service Agent (CSA), as required

Miller Transit Ltd. August 2021- October 2022 Dispatch/ Control Supervisor
.  Resolved schedule issues promptly to ensure comprehensive route coverage.
.  Proficient in geographical knowledge, vehicle routing, and monitoring traffic conditions.
.  Adapted delivery and backhaul assignments to accommodate unforeseen changes.
.  Prepared and delegated daily dispatch schedules efficiently.
.  Provided timely assistance to drivers regarding breakdowns and directions.
SAMANTHA YIM
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.  Managed both emergency and non-emergency calls effectively.
.  Monitored drivers’ hours to prevent overtime.
.  Demonstrated professionalism in handling challenging situations and individuals.
.  Utilized radio, telephone, and computer systems to transmit assignments seamlessly.
.  Proficient in computer operations, problem-solving, and customer service.
.  Skilled in utilizing software applications such as INIT, Microsoft Word, and Excel.
.  Worked autonomously and managed multiple tasks in a fast-paced environment.
.  Provided excellent customer service to over 200 unionized operators.
Bamburgh Dental Office

Front Desk Receptionist

.  Greeted and registered patients, handled insurance paperwork.
.  Mentored new receptionists, managed patient records.
.  Scheduled appointments, managed incoming calls.
.  Maintained patient files, updated insurance information.
.  Collected payments, managed office inventory.
.  Prepared rooms, handled office duties.
.  Managed daily schedules, balanced end-of-day finances.

Ryerson University

Customer Service Assistant/ Receptionist – Seasonal

.  Welcomed new students and guided them to the student card office
.  Filled necessary documents while completing procedures
.  Provided up- dated information of Ryerson University
.  Assisted the assistant manager with setting up camera station
.  Assisted and guided students for applying student cards online
.  Performed other duties as requested by management
.  Matched students’ documents and legal documents for security purpose
.  Set up a station and performed at a collection station for pickup
.  Helped with filing documents in the correct order
.  Handled transactions with the Micros POS system

Ryerson University

Catering Assistance, Cashier (PT)
December 2019- December 2020

August 2019- December 2019
.  Prepared catering setups for events, ensuring everything was arranged meticulously.
.  Addressed guest concerns promptly, showing problem-solving skills.
.  Proficient in handling emergencies effectively.
.  Provided friendly service in kiosk settings.
.  Collaborated with departments for event setup and adapted plans during emergencies.
.  Exhibited strong teamwork and a positive attitude.
.  Communicated effectively with team members.
.  Reacted quickly to emergencies.
.  Balanced end-of-day transactions accurately.
.  Managed money transactions using Micros POS system.

LEADERSHIP AND VOLUNTEERING

Terry Fox Run- Four Seasons Hotel
Ryerson University Hospitality and Tourism Management – HTM Mentor

LICENCES & CERTIFICATIONS

Smart Serve
G Driver’s Licence
IAP Career College
Minerva Online Health and Safety Certificate- Introductory Program